Who we are

The website address is: https://www.deelightwork.gr

The business Deelightwork operates in the field of e-commerce and the creation of handmade products. This Privacy Policy describes how we collect, use, and protect your personal data, in accordance with the General Data Protection Regulation (EU 2016/679 – GDPR).

Personal data we collect and why

When you visit or use our website, we may collect the following categories of personal data:

Contact & order information

  • Full name
  • Billing & shipping address
  • Email address
  • Payment details (no card data is stored)

This data is necessary for:

  • processing and fulfilling your orders
  • billing and shipping products
  • communicating with you regarding your order

Comments

When visitors leave comments on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string, for security and spam detection purposes. If the Gravatar service is used, an anonymized string (hash) created from your email address may be provided to Gravatar to check if you are using the service. Gravatar privacy policy: https://automattic.com/privacy/

Media

If you upload images to the website (e.g. through a form or user account), you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

User accounts & orders (WooCommerce)

When you create an account or place an order:

  • we store your details for future use
  • you can view, edit, or delete your personal data at any time
  • website administrators have access only for customer support and accounting purposes

Cookies

The website uses cookies for:

  • proper operation of WooCommerce
  • remembering cart and checkout information
  • user login functionality
  • analytics and improvement of user experience

Indicatively:

  • Cart & checkout cookies
  • Login cookies
  • User preference cookies

You can control or delete cookies through your browser settings.

Payments

Payments are processed through secure payment providers. We do not store credit card information on our servers. Payment providers process data according to their own privacy policies and applicable European legislation.

Embedded content from other websites

This website may include embedded content (e.g. Google Maps, social media, videos). Embedded content from other websites behaves in the exact same way as if you visited the third-party website and may use cookies or tracking technologies.

Who we share your data with

Your data may be shared only when necessary with:

  • shipping and courier companies
  • payment service providers
  • accounting and tax services
  • hosting and security service providers

We do not sell your personal data.

How long we retain your data

  • Order data: retained as required by tax legislation
  • User accounts: until deletion is requested
  • Comments: retained indefinitely unless deletion is requested

Your rights

You have the right to:

  • access your personal data
  • request correction
  • request deletion (“right to be forgotten”)
  • restrict processing
  • data portability
  • lodge a complaint with the relevant Data Protection Authority

To exercise your rights, you may contact us via the website’s contact form.

Where your data is sent

Data may be subject to automated checks for security, fraud prevention, and spam detection.