1. Introduction
This document defines the terms and conditions governing the use of this website (https://www.deelightwork.gr) (hereinafter the “Website”) and the purchase of items through this Website (hereinafter the “Terms”), which is operated by the business under the trade name “Deelightwork” (hereinafter the “Company”), based in Athens, 33 Ag. Nikolaou Street.
Please read the Terms carefully before using this Website. Using this Website implies and entails your unequivocal acceptance of the Terms. If you do not agree with any of the Terms, you should refrain from using and navigating this website.
The Terms may be modified from time to time, and the updated document will be available on this Website. It is your responsibility to review them regularly.
The Terms are governed by the provisions of Greek law, particularly the legislation on consumer protection, e-commerce, personal data protection, and intellectual property, as applicable from time to time.

2. Use of Our Website
All users of this Website undertake to use it solely in a lawful manner, in accordance with these Terms and the provisions of applicable law. Accordingly, users undertake, without limitation, the following obligations:

Not to make false or fraudulent orders. If it is reasonably deemed that such an order has been placed, we will cancel it and take all necessary measures to protect our legal interests.

Not to post, email, or otherwise transmit content that is illegal or infringes the rights of any third party, including personal data and intellectual property rights.

Not to mislead any third party regarding the origin of the content of this Website and not to damage in any way the reputation of our Company or third parties.

Not to jeopardize the security of this Website in any way and not to prevent any other user from accessing it.

Not to create or transmit in any way any material containing viruses, malware, or other files/programs designed to disrupt, damage, or destroy the operation of any computer software or electronic equipment.

Not to knowingly provide inaccurate contact information or other data.

9.1 Right of Withdrawal
If you are contracting as a consumer, you have the right to withdraw from the purchase agreement within fourteen (14) calendar days without providing a reason. Products that are personalized, custom-made for you, or special orders are excluded from the right of withdrawal.
The withdrawal period ends fourteen (14) calendar days from the date you, or any other person designated in writing by you, acquire physical possession or control of the goods or, in the case of multiple goods delivered separately, fourteen (14) calendar days from the day you, or any designated person, acquire physical possession or control of the last delivered item.
To exercise the right of withdrawal, you must notify us by email at info[at]deelightwork[dot]gr, including an unequivocal statement regarding your withdrawal. You may use the withdrawal form template included in Appendix A, but use of this template is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your communication regarding withdrawal before the above period expires.

9.2 Effects of Withdrawal
If you withdraw from the purchase agreement, we will refund the net value of the purchased products without undue delay and no later than 14 days from the date we were informed of your decision to withdraw. Shipping costs (courier services) are not included. Refunds will be made using the same payment method you used for the original transaction. We reserve the right to withhold the refund until we receive the returned products. You are only responsible for any diminished value of the goods resulting from using them beyond what is necessary to determine their nature, characteristics, and functionality.

9.3 Returns of Defective Products
If a product is not as described in the purchase agreement upon delivery, you must contact us immediately by email at info[at]deelightwork[dot]gr, providing product details, the defect, and attaching proof of purchase. You are also responsible for sending the defective product to our company headquarters via courier.
We will carefully examine the returned product and, if a defect is confirmed, notify you via email within a reasonable timeframe to choose between a refund or replacement (if available). For refunds, amounts paid, including shipping costs, will be fully returned using the same payment method used for the purchase.

10. Use of Website Content

All content on this Website (including, without limitation, text, designs, graphics, logos, icons, images, audio clips, downloads, interfaces, code, and software, as well as their selection and arrangement) is the exclusive property of the Company’s online store or its content providers and is protected by copyright, trademark, and other applicable laws. You may access, copy, download, and print the material solely for personal and non-commercial use, provided you do not modify, remove, or use for any other purpose any copyright, trademark, or other proprietary notices on the material. Any other use, including modifying, distributing, performing, transmitting, publishing, uploading, licensing, reverse engineering, transferring, reselling, or creating derivative works from any material, information, software, products, or services obtained from the Website, or using the Website for purposes competitive with the Company’s store, is strictly prohibited without prior written consent.

You may not use contact information displayed on this Website for marketing purposes or any purpose other than fulfilling the purchase agreement.

You may not use any electronic equipment or software intended or designed to harm or interfere with the proper functioning of this Website or to secretly capture any system, data, or personal information. Finally, you must not interrupt or attempt to interrupt the operation of the Website in any way.

11. Intellectual Property

All trademarks, service marks, and trade names on this Website are the property of the Company’s store. Use of any Website material is only permitted with prior written consent. Logos, designs, advertisements, and images on this Website may be protected by copyright of the Company or a third party. No license is granted regarding these intellectual property rights. This Website and all its content, including selection and arrangement, are protected by applicable copyright laws.

12. Viruses, Piracy, and Other Cyber Attacks

You must not misuse the Website by deliberately introducing a virus or other harmful material. You must not attempt unauthorized access to the Website or any server, computer, or database associated with the Website. Non-compliance constitutes a violation as defined by applicable regulations. In case of non-compliance, your authorization to use the Website will be immediately suspended.

We are not responsible for any damage or loss caused by viruses or other harmful material on your computer, IT equipment, data, or materials resulting from the use of the Website or other sites to which this Website redirects you.

13. Links to Other Websites

Our store is not responsible for any content of other websites accessible from the Website. Accessing another website does not imply that our store approves or accepts any responsibility for its content or use.

14. Indemnification

You agree to indemnify our store against any claim, damage, expense, including legal fees, arising from or related to the use of this Website in violation of these Terms or applicable law.

15. User Submissions

All comments, feedback, suggestions, ideas, and other submissions provided to our store through this Website or related use of the Website (collectively “Submissions”) must comply with these Terms and applicable law. You agree that Submissions will not infringe on any third-party rights, including intellectual property, trademarks, privacy, or other personal or proprietary rights. You also agree that Submissions will not contain defamatory, illegal, abusive, or obscene material. You remain solely responsible for Submissions you provide via this Website.

16. Written Communication
Applicable law requires certain information or notices to be in writing. By using this Website, you agree that most communication with us will be electronic. We will communicate via email or by posting notices on this Website. For contractual purposes, you agree to use electronic communication and accept that contracts, notices, information, and other communications sent electronically comply with legal written communication requirements. This does not affect your legally recognized rights.

You also agree to receive sales receipts, invoices, and other documents electronically. Upon request, we will provide printed copies.

17. Force Majeure Events
We will not be liable for any failure or delay in complying with any of the obligations we undertake under these Terms when such failure is caused by events beyond our reasonable control (“Force Majeure”). Force Majeure includes any act, event, omission, or accident beyond our reasonable control, including, but not limited to, the following:

  • Strike or other forms of protest.
  • Civil unrest, rebellion, invasion, terrorist attack or threat, war (declared or not), or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic, or any other natural disaster.
  • Inability to use trains, ships, airplanes, motorized transport, or other means of transportation, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
  • Strike, failure, or accident in maritime or river transport (means and infrastructure), postal transport (means and infrastructure), or any other type of transport (means and infrastructure).

Our obligations will be suspended for the period during which a Force Majeure event occurs. We will take all necessary measures to terminate the Force Majeure situation and to mitigate its consequences according to the circumstances of each case.

18. Partial Invalidity Clause
If any of these Terms is declared invalid, the remaining terms and conditions will continue to apply.

19. Our Right to Amend These Terms
We reserve the right to review and amend these Terms at any time. You are subject to the Terms in effect at the time you use this website, except in cases where a term is applied retroactively in accordance with applicable law.

20. Governing Law and Jurisdiction
The use of this Website and the placing of orders through this Website are governed by Greek law as in force from time to time. Any dispute arising from or related to the use of this Website shall be subject to the jurisdiction of the Greek courts. If you enter into a contract with the Company as a consumer, none of these Terms affects your rights as recognized under any applicable consumer protection laws.

21. Feedback and Suggestions
Your feedback is always welcome. If you have any questions or comments regarding these Terms, or if you believe your rights as a consumer have been violated, you can contact us using the following email address: info[at]deelightwork[dot]gr.
If you have made an online purchase through our website, please note that under European Regulation (EU) 524/2013, you are entitled to seek out-of-court dispute resolution via the relevant Online Dispute Resolution platform, available at http://ec.europa.eu/consumers/odr/

Thank you for visiting our website!
Last updated: 01/11/2022

APPENDIX A
Sample Withdrawal Form from Purchase Agreement
(You can complete and return this form if you wish to withdraw from a purchase agreement)
To: “Deelightwork”, based in Athens, 33 Ag. Nikolaou Street.
Hereby I notify that I withdraw from the purchase agreement for the following goods:
Consumer Name:
Consumer Address:
Order Date:
Order Number:
Receipt Date:
Consumer Signature:
Date: